Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
Enhance your caller experience with our economical,
efficient and easy-to-use IVR solution.
A virtual phone number is a regular local phone number that isn’t connected to any physical phone or SIM card by the phone company.
If you have a virtual number, you will be able to answer incoming calls with an app across the Internet. You can also forward incoming calls to any mobile number or landline of choice worldwide.
Calls from virtual phone numbers can be made from anywhere worldwide.
A virtual phone number is a telephone number without a physical extension linked to it. With virtual numbers, your executives can make or receive calls on their mobile phones, landline, or computer systems.
A virtual phone number solution allows you to track & record your calls, smoothly route them to the right agent or department, and ensure secure customer communications.
A toll-Free Number (TFN) is a virtual single number that customers can dial to reach a business anytime, anywhere from across the nation, absolutely free of charge to them. Airson Telecom Service is based on a state-of-the-art fully convergent platform. These numbers are accessible by all the operators across India.
This service comes with a Self-Care portal to define terminating numbers and intelligent routing on a real-time basis.
Cloud Based Contact Center
You’ll see how our cloud call center software makes it easy to deliver great customer service and sell more.
Simplify your contact center operations and the demands on IT, so you have more time to focus on what matters most.
Click to Call
Click-to-call, sometimes called click-to-talk or click-to-dial, is a way to let people connect with a company representative by phone while they’re browsing a website or in an app.
Click to Call, also known as click-for-talk or click-to-dial refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialing the number.
Reach a large number of people in one go. Quickly start your campaign without any infrastructural setup. Deliver high-quality and secure broadcasting campaigns on our reliable, secure, and encrypted platform.
Manage multiple voice campaigns seamlessly on our easy-to-use web portal. Use pre-defined message templates or customize campaign messages with our text-to-speech feature.
Audio conferencing enables multiple people on multiple phone systems to connect on the same call. Each person dials into a central conferencing line and can hear and speak to all the other people who call into the same line. Unlike video conferencing, audio meetings are audio-only connections and lack the video component.
Lead Management is the process of acquiring and managing leads (potential customers) until the point where they make a purchase.
This is a more involved process than standard advertising and is most applicable to e-commerce stores that generate individual relationships with customers.
Easy CRM Integration
CRM integration connects each application with your CRM platform so data can flow to, from, or between them.
The goal of CRM integration is to host complete, accurate data from your business software to give you a complete picture of your business and customers.