Mutate your Business with IVR Facility
What is an IVR Solution?
By using pre-recorded voice messages and Text to Speech technology, Interactive Voice Response (IVR) technology enables organizations to automate customer interactions in both inbound and outgoing calls. It operates on the DTMF input that the user enters. Use IVR to converse with callers and transfer them to agents as needed.
For your business to succeed, you must be reachable by your clients. It has been extensively studied how customer inaccessibility and the lack of a seamless channel for communication can have detrimental long-term consequences on your company’s success. This is where IVR comes into play and increases the efficiency and productivity of your business.
IVR Services will put a positive impact on your customer experience and make it better.
The 24×7 available IVR also supports Multi Languages for all corners of the country, which helps you to access every corner of the world.
Self Programmable IVR
Use customized IVR menu and call flow in a way that you think best serves your customers without relying on a specialist.
Establish Brand Image
On billboards or in print ads, promote your unique vanity toll-free number to acquire more relevant leads and customers.
3rd Party Integration
It’s an Omni Chanel solution where they can integrate our API into their CRM.
24 x7 Customer Support
By using AIRSON’s IVR, your business will be running 24×7 and your customers will be able to contact you at all times.
Through our API which will be integrated into your CRM, you will have access to live tracking and data will be shared with you through google sheets.
Call Strategy Routing
You can opt for an ideal call strategy routing and choose between Sticky, Round Robin, Parallel Ring, or customized.
Our Esteemed clients
Get More at Minimal Expenses
Enhance Customer Satisfaction
A satisfied customer equals multiple folds of the company’s growth. A customer is highly satisfied if they are easily able to connect with your company easily.
Manage Large Call Volumes
With the capacity of managing a large number of calls, you will not miss out on a single customer and improve overall customer experience.
Optimize Agent’s Efficiency
Track operational productivity to gain a full picture of their efficacy using detailed tracking data, and use the same to increase their efficiency.
The system is smart, we must say. It goes all the way to impress the clients by adding a personalized touch to the call.
Every call communication is recorded in real time so that you can listen to it later and maintain quality standards.
Auto-attending feature acts as a virtual receptionist, greets your customers, and transfers them to the dedicated extension according to the client’s needs.