Your telephony system is often the first point of contact with customers. Airphone’s IVR helps you establish a strong brand image by providing a professional and consistent communication interface, reinforcing your brand identity with every interaction.

Streamline communication within your organization by facilitating smooth in-call transfers. Whether it’s connecting customers to the right department or redirecting calls to appropriate personnel, Airphone’s IVR ensures a hassle-free transfer process

Integrate seamlessly with third-party applications to enhance the functionality of your telephony system. Airphone enables connectivity with various tools, ensuring that your communication infrastructure aligns with your broader business ecosystem

Meet the demands of the modern market with round-the-clock customer support. Airphone’s IVR ensures that your customers can reach your business at any time, providing them with the convenience and support they need, fostering trust and loyalty..

Optimize call routing with Airphone’s sophisticated strategies. Tailor call routing based on criteria such as agent availability, customer profiles, or issue complexity, ensuring that each call is directed to the most suitable resource.

Integrate Airphone’s IVR seamlessly into your existing infrastructure through API integration. This capability allows for a more customized and efficient communication system that aligns with your specific business needs and workflows.

Enhance quality control and training processes with Airphone’s Call Recording feature. Capture and review interactions to ensure compliance, analyze customer feedback, and train staff for continuous improvement.

Airphone’s IVR is designed with customer satisfaction in mind. Through features like personalized greetings, quick issue resolution, and efficient call handling, it contributes to an overall positive customer experience, fostering loyalty and repeat business.

Reduce wait times and enhance customer engagement with Airphone’s Auto-Attending System. Direct customers to the right information or department swiftly, minimizing frustration and optimizing the overall customer journey.

Airphone OBD empowers businesses to execute targeted and personalized campaigns with ease. Whether it’s promoting a new product, conducting surveys, or delivering important announcements, the system allows for seamless campaign management. Users can define parameters, upload contact lists, and set campaign goals, ensuring that every outreach effort is tailored to specific objectives

Maximizing reach is essential in any campaign. Airphone OBD incorporates an intelligent call retries strategy, ensuring that missed calls or unanswered attempts are automatically retried at optimal intervals. This feature enhances the likelihood of connecting with leads or customers, optimizing the overall success rate of campaign

Automation is at the core of Airphone OBD, reducing manual intervention and increasing efficiency. Businesses can schedule campaigns to run at specific times, automating the entire outreach process. This not only saves time but also ensures that campaigns are executed with precision, adhering to predefined schedules and timelines.

Experience the power of instant connection with our Outbound Click to Call feature. Effortlessly initiate calls with just a click, streamlining your outbound communication process. This not only saves time but also ensures a higher level of efficiency in reaching out to your clients.

Step into the future with Airphone Cloud Telephony’s New Generation Call Center solutions. Our platform is designed to meet the evolving needs of modern businesses, offering advanced features that enhance customer interactions and optimize agent performance.

Boost your team’s productivity with Airphone Cloud Telephony. Our intuitive interface and time-saving features empower your agents to focus on what matters most – delivering exceptional customer service. By automating repetitive tasks, we free up valuable time for more meaningful engagements

Seamlessly integrate Airphone Cloud Telephony with your CRM system to create a unified platform for customer interactions. Either initiate call from your CRM, access client information in real-time, personalize interactions, and streamline workflows. Our CRM integration ensures that your team has the relevant data at their fingertips, making each conversation more meaningful and productive.

Never miss a detail with our Call Recording feature. Capture important conversations for quality assurance, training purposes, or compliance. Analyze recorded calls to gain valuable insights and continuously refine your communication strategies

Adapt to the diverse communication landscape with our Multi-Channel capabilities. This aspect of the platform has no limit for channels, if the client opts for 5 agents, there will be 5 channels active for them. Provide a seamless, omnichannel experience that caters to the preferences of your audience.

Before a call is connected, agents are provided with relevant information about the contact, such as name, location, and previous interactions. This brief preview enables agents to prepare for the conversation, enhancing the quality of customer interactions.

Unlike predictive dialing, which initiates multiple calls simultaneously, progressive dialing ensures that agents handle one call at a time. This approach promotes a more focused and personalized interaction, allowing agents to give their full attention to each customer.

By avoiding situations where customers are greeted by silence or dropped calls, progressive dialing contributes to a more positive customer experience. Customers receive prompt and attentive service, leading to increased satisfaction and engagement

The system intelligently distributes calls among available agents based on predefined criteria. This ensures a fair workload distribution and prevents overloading specific agents while others remain idle..

The Dialer includes a robust lead management system, allowing administrators to upload and organize lead lists efficiently. It supports various data formats and integrates with CRM systems for seamless data synchronization

Supervisors can monitor calls in real-time, providing valuable insights into agent performance. This feature facilitates coaching, training, and quality assurance

The Dialer records calls for compliance, training, and quality assurance purposes. Recordings can be easily accessed and reviewed by authorized personnel.

Agents can access and follow predefined scripts during calls to ensure consistency in messaging and compliance with company policies.

The Dialer generates detailed reports and analytics, offering insights into call metrics, agent performance, and campaign effectiveness. This data-driven approach allows for continuous optimization of calling strategies.

Administrators can easily upload lead lists into the Dialer, supporting various file formats such as CSV, Excel, or integration with CRM systems..

AImplement intelligent call distribution logic based on agent availability, skills, or other criteria. This ensures that each lead is directed to the most suitable and available agent

Supervisors can monitor the lead dialing process in real-time, making adjustments as needed to optimize performance.

Track key performance metrics related to lead dialing, such as call connect rates, conversion rates, and agent efficiency. Use this data to refine strategies and improve overall campaign effectiveness.