A virtual phone number is a telephone number without a physical extension linked to it. With virtual numbers, your executives can make or receive calls on their mobile phones, landline, or computer systems.

A virtual phone number solution allows you to track & record your calls, smoothly route them to the right agent or department, and ensure secure customer communications.

A virtual phone number is a regular local phone number that isn’t connected to any physical phone or SIM card by the phone company.

If you have a virtual number, you will be able to answer incoming calls with an app across the Internet. You can also forward incoming calls to any mobile number or landline of choice worldwide.

Calls from virtual phone numbers can be made from anywhere worldwide.

The dialer is a type of call center software used to automate the dialing of customer phone numbers and to easily document the outcome of these calls. Dialers can also be used to broadcast recorded messages through interactive voice response (IVR), push notifications, and SMS.

Based on whether a customer answers the inbound call, a dialer system can route the call to an agent, use voice bots for automated collection, play a message, or move on to the next number on the list of contacts.