State of the art cloud telephony based utility.
Who we are
In the realm of Airphone Cloud Telephony, numerous options for inbound and outbound call center services abound, each claiming to provide cost-effective solutions. However, amidst the plethora of choices, the crucial element distinguishing our service is unwavering consistency. Recognizing the paramount importance of a seamless customer experience, we pledge to deliver consistently exceptional service. In an industry where fluctuating service levels may prompt customers to seek alternatives, our commitment to reliability ensures that your business not only retains its clientele but also propels itself forward.
Streamline your business communications with a single mobile app. Manage all aspects of your communication seamlessly in one place.
What We Do?
Single business Number
Add team members
Evaluate Staff Performance Effectively
Expand your business effortlessly using your smartphone, anytime and anywhere!
Break language barriers with Airphone’s Multi-lingual Support. Catering to diverse customer bases, this feature ensures seamless communication in multiple languages, creating a more inclusive and accessible customer experience.
Establish Brand Image
Your telephony system is often the first point of contact with customers. Airphone’s IVR helps you establish a strong brand image by providing a professional and consistent communication interface, reinforcing your brand identity with every interaction.
Streamline communication within your organization by facilitating smooth in-call transfers. Whether it’s connecting customers to the right department or redirecting calls to appropriate personnel, Airphone’s IVR ensures a hassle-free transfer process
3rd Party Integration
Integrate seamlessly with third-party applications to enhance the functionality of your telephony system. Airphone enables connectivity with various tools, ensuring that your communication infrastructure aligns with your broader business ecosystem
24x7 Customer Support
Meet the demands of the modern market with round-the-clock customer support. Airphone’s IVR ensures that your customers can reach your business at any time, providing them with the convenience and support they need, fostering trust and loyalty..
Call Strategy Routing
Optimize call routing with Airphone’s sophisticated strategies. Tailor call routing based on criteria such as agent availability, customer profiles, or issue complexity, ensuring that each call is directed to the most suitable resource.
Integrate Airphone’s IVR seamlessly into your existing infrastructure through API integration. This capability allows for a more customized and efficient communication system that aligns with your specific business needs and workflows.
Enhance quality control and training processes with Airphone’s Call Recording feature. Capture and review interactions to ensure compliance, analyze customer feedback, and train staff for continuous improvement.
Enhance Customer Satisfaction
Airphone’s IVR is designed with customer satisfaction in mind. Through features like personalized greetings, quick issue resolution, and efficient call handling, it contributes to an overall positive customer experience, fostering loyalty and repeat business.
Reduce wait times and enhance customer engagement with Airphone’s Auto-Attending System. Direct customers to the right information or department swiftly, minimizing frustration and optimizing the overall customer journey.
Voice Broadcasting Campaigns
Airphone OBD empowers businesses to execute targeted and personalized campaigns with ease. Whether it’s promoting a new product, conducting surveys, or delivering important announcements, the system allows for seamless campaign management. Users can define parameters, upload contact lists, and set campaign goals, ensuring that every outreach effort is tailored to specific objectives
Call Retries Strategy
Maximizing reach is essential in any campaign. Airphone OBD incorporates an intelligent call retries strategy, ensuring that missed calls or unanswered attempts are automatically retried at optimal intervals. This feature enhances the likelihood of connecting with leads or customers, optimizing the overall success rate of campaign
Automate The Campaign
Automation is at the core of Airphone OBD, reducing manual intervention and increasing efficiency. Businesses can schedule campaigns to run at specific times, automating the entire outreach process. This not only saves time but also ensures that campaigns are executed with precision, adhering to predefined schedules and timelines.
Keeping a finger on the pulse of your campaigns is crucial for informed decision-making. Airphone OBD provides real-time statistics and analytics, offering insights into campaign performance, call connect rates, and other key metrics. This data allows businesses to adapt strategies on the fly, optimizing campaigns for maximum impact.
Custom Voice Message
Personalization is key in effective communication. Airphone OBD enables businesses to create and deploy custom voice messages, tailoring the content to suit the specific nature of each campaign. This not only enhances engagement but also adds a human touch to automated communications, making the outreach more relatable
DTMF Input Capture
Engaging your audience goes beyond one-way communication. Airphone OBD supports Dual-Tone Multi-Frequency (DTMF) input capture, allowing recipients to interact with the system using keypad inputs during or after the call. This feature facilitates surveys, feedback collection, and other interactive elements, enhancing the depth of communication..
Click 2 Call
Outbound Click to Call
Experience the power of instant connection with our Outbound Click to Call feature. Effortlessly initiate calls with just a click, streamlining your outbound communication process. This not only saves time but also ensures a higher level of efficiency in reaching out to your clients.
New Generation Call Center
Step into the future with Airphone Cloud Telephony’s New Generation Call Center solutions. Our platform is designed to meet the evolving needs of modern businesses, offering advanced features that enhance customer interactions and optimize agent performance.
Boost your team’s productivity with Airphone Cloud Telephony. Our intuitive interface and time-saving features empower your agents to focus on what matters most – delivering exceptional customer service. By automating repetitive tasks, we free up valuable time for more meaningful engagements
Seamlessly integrate Airphone Cloud Telephony with your CRM system to create a unified platform for customer interactions. Either initiate call from your CRM, access client information in real-time, personalize interactions, and streamline workflows. Our CRM integration ensures that your team has the relevant data at their fingertips, making each conversation more meaningful and productive.
Never miss a detail with our Call Recording feature. Capture important conversations for quality assurance, training purposes, or compliance. Analyze recorded calls to gain valuable insights and continuously refine your communication strategies
Adapt to the diverse communication landscape with our Multi-Channel capabilities. This aspect of the platform has no limit for channels, if the client opts for 5 agents, there will be 5 channels active for them. Provide a seamless, omnichannel experience that caters to the preferences of your audience.
Getting started has never been easier. Airphone Cloud Telephony offers a hassle-free setup process, allowing you to quickly integrate our solutions into your existing infrastructure. Enjoy the benefits of advanced telephony without the complexities of a lengthy implementation.
Before a call is connected, agents are provided with relevant information about the contact, such as name, location, and previous interactions. This brief preview enables agents to prepare for the conversation, enhancing the quality of customer interactions.
Single Call at a Time
Unlike predictive dialing, which initiates multiple calls simultaneously, progressive dialing ensures that agents handle one call at a time. This approach promotes a more focused and personalized interaction, allowing agents to give their full attention to each customer.
Enhanced Customer Experience
By avoiding situations where customers are greeted by silence or dropped calls, progressive dialing contributes to a more positive customer experience. Customers receive prompt and attentive service, leading to increased satisfaction and engagement
The system intelligently distributes calls among available agents based on predefined criteria. This ensures a fair workload distribution and prevents overloading specific agents while others remain idle..
The Dialer includes a robust lead management system, allowing administrators to upload and organize lead lists efficiently. It supports various data formats and integrates with CRM systems for seamless data synchronization
Supervisors can monitor calls in real-time, providing valuable insights into agent performance. This feature facilitates coaching, training, and quality assurance
The Dialer records calls for compliance, training, and quality assurance purposes. Recordings can be easily accessed and reviewed by authorized personnel.
Agents can access and follow predefined scripts during calls to ensure consistency in messaging and compliance with company policies.
Reporting and Analytics
The Dialer generates detailed reports and analytics, offering insights into call metrics, agent performance, and campaign effectiveness. This data-driven approach allows for continuous optimization of calling strategies.
Administrators can easily upload lead lists into the Dialer, supporting various file formats such as CSV, Excel, or integration with CRM systems..
AImplement intelligent call distribution logic based on agent availability, skills, or other criteria. This ensures that each lead is directed to the most suitable and available agent
Supervisors can monitor the lead dialing process in real-time, making adjustments as needed to optimize performance.
Track key performance metrics related to lead dialing, such as call connect rates, conversion rates, and agent efficiency. Use this data to refine strategies and improve overall campaign effectiveness.
Revolutionize your business communication with the Airphone phone App.
Enhance Professional Image
Don't Miss Important Calls
Single Virtual Business Contact Number
Keep personal and business distinct
Our Esteemed clients
Frequently Asked Questions
What is Airphone
Airphone is a digital phone line specifically crafted for businesses, enabling efficient interactions between business owners and customers. Airphone goal is to enhance professionalism and streamline the management of business calls, facilitating business owners in the effective distribution of customer calls among their staff. This approach assists them in consolidating all their business calls in one centralized location, simplifying the overall process
Are there any charges for minutes-based calling on Airphone?
No, the monthly subscription fees encompass unlimited calling for both the admin and the three staff members.
Is there a refund policy with Airphone?
Airphone does not implement a refund policy. To mitigate such circumstances, we offer a 7 days Free Trial Period. During this time, users can familiarize themselves with Airphone and proceed with a subscription only when they are entirely confident in their decision
Is it obligatory to undergo KYC & GST information for the utilization of my Airphone number?
As per TRAI regulations, obtaining a new number requires completion of KYC procedures. Nonetheless, users are allowed to use their Airphone number without incorporating their GST details.
What advantages can Airphone bring to my business?
Airphone offers several benefits, including:
1. A single number to facilitate communication between you, your staff members, and your customers through both calls and WhatsApp messages.
- The capability to record and analyze all incoming and outgoing calls.
- The ability to intelligently route incoming calls to the appropriate staff members based on predefined routing rules.
Is it possible for me to select a specific number?
Certainly, you have the option to pick a number from the Virtual Numbers we’ve provided. Additionally, if you prefer to use your own business number as a Virtual Number, we can guide you through the necessary portability steps to facilitate this transition. We’re here to assist you throughout the process.