This Privacy Policy explains how Airson Telecom Solutions (“we”, “us”, “our”) collects, uses, and protects information when you use the Tradecall and Airphone mobile applications (“App”, “Service”).

By using the App, you agree to this Privacy Policy.

1. Scope of the Service

The App facilitates PSTN-to-PSTN call connectivity through authorized telecom carrier networks.

The App does not provide end-user VoIP calling services. Any internal signaling or extension mechanisms are used only for service operation, and all outbound calls are completed via PSTN networks.

2. Information We Collect

2.1 User Information

We may collect:

• registered mobile number

• basic account identifiers (user ID, profile status)

• device information required for app functionality

2.2 Call & Usage Data

For operational, regulatory, compliance, and security purposes, we may process and store the following information:

• call timestamps and call duration

• call routing and signaling metadata

• usage frequency and activity patterns

Call recordings may be created and retained where permitted or required by applicable law for regulatory compliance, quality assurance, dispute resolution, or lawful requests.

Access to call recordings is strictly restricted, and recordings are retained only for the period necessary to meet applicable legal or compliance obligations.

Where required by law, users are informed that calls may be recorded.

3. Purpose of Data Processing

Information is processed only to:

• provide and operate the Service

• enforce profile-level usage limits

• ensure service reliability and fair usage

• detect and prevent fraud, spam, or abuse

• comply with telecom, legal, or regulatory obligations

• respond to user support requests

4. Usage Limits & Enforcement

Call duration and usage controls are pre-configured and enforced at the user profile level within our system. These controls cannot be modified by users and are applied to ensure platform integrity, security, and regulatory compliance.

5. Fraud, Spam & Abuse Prevention

To protect users, carriers, and the Service:

• usage patterns may be monitored for abnormal behavior

• verified user reports or carrier alerts may trigger review

If fraud, spam, or misuse is detected or reported, we may restrict, suspend, or deactivate the specific user or number involved. Enforcement actions are limited to the affected account only.

Users may contact support to request a review of enforcement actions.

6. Data Sharing

We do not sell personal data.

Data may be shared only:

• with authorized telecom carriers for call completion

• with service providers strictly necessary to operate the App

• when required by law, regulation, or lawful authority

7. Data Retention

Data is retained only for as long as necessary for:

• service operation

• billing and reconciliation

• security, fraud prevention, and compliance

• legal or regulatory obligations

8. Data Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or misuse.

9. User Rights

Depending on applicable law, users may request:

• access to their account information

• correction of inaccurate data

• deletion of data, subject to legal and regulatory requirements

Requests can be made via our support contact.

10. Children’s Privacy

The App is not intended for use by individuals under the age required by applicable law. We do not knowingly collect personal data from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or requests:

Email: hpg@airsontelecom.in
Website: https://www.airsontelecom.in